Frequently Asked Questions ☕
We've answered the most common questions below — so you can spend more time enjoying your mug and less time searching for answers.
Most orders arrive within 5–10 business days depending on your location. Each MugMatch mug is made and packed with care, and you'll receive a tracking email once your order ships.
Yes! Every MugMatch mug is made from premium ceramic with a durable glaze. They're designed for daily use — safe for both dishwasher and microwave — because your mug should make life simpler, not harder.
Are your mugs dishwasher and microwave safe?
Absolutely. Every order is covered by our 30-day happiness guarantee. If your mug doesn't feel like the perfect match, email MugMatchCustomerService@gmail.com and we'll handle it with care — refund, exchange, or replacement.
No stress ☕. If your mug arrives chipped or broken, send us a photo at MugMatchCustomerService@gmail.com within 48 hours of delivery. We'll ship you a free replacement immediately.
At the moment, we currently ship only within the United States. 🌎
Don’t worry — international shipping is coming soon! We’re working on expanding our options to reach our MugMatch community worldwide.
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